I’m Luis Hernandez and this is how we support at Geckoboard!
Luis Hernandez is a Customer Success Manager at Geckoboard, a real-time dashboard that gives you instant access to your most important metrics. We managed to catch up with Luis and chat with him about...
View ArticleHow HelloSign Delights Customers With Its Signature Support
Katrina Canizares is a Senior Support Agent at HelloSign, an app that makes signing documents electronically effortless. Based in San Francisco, HelloSign is extremely committed to obliterating...
View ArticleI’m Somesh Pant and this is how we support at Wingify!
Somesh Pant is a Technical Support Manager at Wingify, the makers of Visual Website Optimiser – the world’s easiest A/B testing tool. Somesh has over 10+ years of experience in Information Technology,...
View ArticleHow SaneBox Keeps Customers Sane With Impeccable Support
Stephanie Price is a Customer Success Manager at Sanebox, a service that automatically sorts your email into several folders based on their importance. A fan of the 2010 BBC Sherlock series, Stephanie...
View ArticleHow Shopify Bags Customer Love Day In And Day Out
Liz McDonald is the Training and Onboarding Lead at Shopify, everything you need to build an online store. Travel junkie, cat lover and Liz Lemon fan, Liz likes to blog about her travels here. We...
View ArticleHow To Get Into Customers’ Good Books – The Blinkist Way
Emily Philips is a Support and Community Lead at Blinkist, a tool that offers summaries of great non-fiction books’ key insights in a made for mobile format. An avid reader, Emily’s all-time favourite...
View Article7 Ways To Train Yourself To Be The Next Awesome Support Rep
So, you got hired as a customer support agent. Congratulations! You’re now a part of a special ops force whose sole mission is to keep customers happy. But once you’re in, what next? How do you get up...
View ArticleHow Niche Video Media Hits Fast Forward on Customer Love
Glen West is the Chief Customer Officer of Niche Video Media, a secure video hosting software for businesses. A remote team, Niche Video media is spread over Chennai, Atlanta and San Jose. Four people...
View ArticleHoliday Updates to the Freshdesk Android app
Our goal with Freshdesk, from the very beginning, has been to make sure that you have everything you need to engage with your customers, no matter where they or you are – be it on the drive home, at...
View ArticleHow to get back to customers faster than ever
Over the last year and a half, the Freshdesk blog has been a host to a series of interviews called ‘The Secret Sauce to Customer Happiness’. Featuring about 45 companies which count startups, big and...
View ArticleFreshdesk and Appbot – Unlock the full potential of app reviews
Two Sundays ago, the Freshdesk mobile app received a 2 star rating. The user had an issue with push notifications and they took to the Play Store to vent about it. On a typical weekend, I’d have missed...
View Article4 Twitter Features You Can Leverage To Provide Great Customer Service
Once upon a time, in a land where the Twitter fail whale still frolicked far and wide, providing customer support via Twitter used to be optional. Now, it’s mandatory. It’s a de facto rule when it...
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The Little Big Details Update: Gamification Widget, Forward Templates And More
Over the last few weeks, we’ve been shipping features that make the little things you do in your Freshdesk a lot more easier to find and accomplish. In this post, you’ll find a quick rundown of these...
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How We Generated 54 Unique and Engaging Blog Posts With a Simple Formula
When we started working on the Freshdesk blog about two years ago, we had one goal: to make it a place where people can find unique and interesting content on customer service and engagement. We sell a...
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7 Brand New Freshdesk Features to Boost Your Productivity
As a customer support agent, we understand that you have to deal with lots of tickets lined up in your queue, every day. And it only seems to get longer by the day, doesn’t it? And then, there is the...
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